Returns & Exchanges
At Erkals Jewellers, we want you to be completely satisfied with your luxury purchase. If for any reason you are not happy with your item, we offer a 30-day return policy for unworn jewellery and timepieces in their original condition.
Initiate Your Request
Contact our concierge team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place the item in its original luxury presentation box, including all certificates of authenticity, warranty cards, and protective packaging to ensure a safe transit.
Complimentary Shipping
Affix the provided prepaid insured shipping label to your parcel and drop it off at any authorized courier location to ensure your high-value items are fully protected.
Inspection and Refund
Once our master jewellers verify the condition of the returned piece, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing