Frequently Asked Questions
Expert guidance on your luxury investments and shopping experience.
Are all your timepieces and jewellery pieces authentic?
Absolutely. At Erkals Jewellers, every item undergoes a rigorous multi-point inspection by our master horologists and gemologists to guarantee 100% authenticity and quality before being listed.
What kind of warranty do you provide on luxury watches?
All pre-owned luxury watches come with a comprehensive 12-month Erkals Jewellers warranty covering mechanical movements, in addition to any remaining manufacturer warranty.
Do you offer secure international shipping?
Yes, we provide fully insured, trackable express shipping to over 50 countries worldwide. Each shipment is discreetly packaged to ensure the safety and privacy of your luxury purchase.
Can I return a piece if it doesn't meet my expectations?
We offer a 14-day return policy for online purchases. Items must be returned in their original, unworn condition with all security tags, boxes, and documentation intact.
How can I ensure a ring or watch bracelet will fit me?
We provide detailed sizing guides on each product page. For bespoke adjustments or specific wrist measurements, please contact our concierge team prior to dispatch for complimentary sizing on most items.
What payment methods do you accept for high-value transactions?
We accept all major credit cards, bank wire transfers, and select cryptocurrency payments. For added flexibility, we also offer premium financing options through our third-party partners.